Activ Answer
- Home /
- Solutions /
- Activ Answer
AUTOMATED ANSWERING FOR MULTIFAMILY
Whether you step away for a tour or have an after-hours emergency, Activ Answer is always ready to take your most important calls. And, no one is faster when it comes to dispatching emergency maintenance. Activ Answer is the intelligent way to handle the routing of your after hours and emergency calls from your residents. After 25 years of perfecting and evolving our service for thousands of customers, we are experts at ensuring your residents can connect with your staff in a time of need.
Key Features:
- Instant Notifications—from message to call out and email in seconds
- Live Callback—connect with caller after listening to message
- Automated Responses—send an SMS to callers after listening to messages
- Integration Partners—we work with your property management software
- Service Requests—create a service request directly from the message
- Basic and Advanced Scheduling—powerful on-call rotations
- Transcription and Translation—English and Spanish message transcripts
- Real-Time Call Reports—see calls step-by-step as they occur
- Easy Configuration—set up and manage your account with ease
- Transfer to Live Leasing—connect prospects to your live leasing team
- Corporate Access—manage all your properties from one account
- Reporting—get detailed information about your calls, messages, and more
- Mobile App—manage on-call notifications from anywhere
- Personalized Onboarding—we make sure you get off to a great start
- 24/7 Support—we're here when you need us!
How Does Activ Answer Work?
Our automated answering service takes over when you can't answer or your office is closed. When your resident calls you, your phone will ring four or five times giving you the opportunity to answer the call. When you don't answer, the call connects to Activ and we provide a professionally-produced menu of options from which to choose. When a resident selects an option, Activ goes to work routing your call to the appropriate party. In the case of a maintenance emergency, Upon listening to a message your maintenance tech can then do a live callback and speak directly to the resident. When you need to review calls, access our portal and get detailed information about each call. Add notes, start a service request, email a voice message, or download a call to store for auditing purposes. We make it easy to manage your calls and keep your residents and prospects happy.
Get in touch to schedule a demo today! Contact Us
Activ has been proudly serving the after hours and emergency answering needs of multifamily communities for over 30 years. Get in touch to find out how we can help you.
Suite 101
Jacksonville, FL 32225
Phone: (800) 487-0206
Email: info@activanswer.com
| Hours: | M-F 8:30 AM - 5:30 PM EDT |
| 24/7 technical support |